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      VIDEO
      REPORT
      Australian Military Bank: Becoming a Modern Digital Bank
      Winner of 2020 Celent Model Bank Award for Cooperative Bank Transformation
      15th April 2020
      //Australian Military Bank: Becoming a Modern Digital Bank

      Australian Military Bank (AMB) is a niche institution dedicated to serving Australian Defence personnel and their families with products and services tailored to their needs, based on a keen understanding of life in the armed forces.

      Along with the traditional competition from big banks, the increasing impact of digital disruption challenged AMB. A new breed of customers demanding fresh requirements and the rise of new competition, including fintechs and neobanks, exposed the limitations of its legacy technology. The bank wanted to become nimbler and more responsive to fast-evolving customer needs by providing better banking services across various channels with customer-focused products. This called for a thorough digital technology transformation, which had to be done quickly, with no downtime and no disruption of services to customers, and at a competitive cost.

      See all 2020 Celent Model Bank winners here.

      Author
      Zilvinas Bareisis
      Zilvinas Bareisis
      Director, Retail Banking and Payments
      Zilvinas Bareisis
      Details
      Geographic Focus
      Asia-Pacific, EMEA, LATAM, North America
      Horizontal Topics
      Architecture & Legacy Modernization, Digital Transformation
      Industry
      Retail Banking