AI will transform the UI and in turn customer engagement. To track the progress in banking, Celent launched its inaugural AI in the UI Request for Information, which benchmarks current and future adoption, the prime use cases, and the underlying business cases.

Based on our findings, we will publish two series of reports, one covering commercial banking and the other covering retail banking. This report is the first in the commercial banking series and shares key takeaways from the RFI. The next report will review vendors offering front office AI applications. The third report will cover pacesetters including banks and vendors.