Insurers are increasingly using digital technologies in their operations to become digital-savvy organisations to meet the expectations of their customers. One of the areas of focus for commercial line insurers has been adopting digital technologies in underwriting.

This case study is about creating a holistic IT landscape for an MGA focusing on commercial insurance, a joint venture company between Nationwide Mutual Insurance Company and Generali Global Corporate & Commercial. The company’s mission is to underwrite and administer commercial multinational insurance programs for organisations and partners.