The insurance industry is under a lot of pressure to transform. Low interest rates, new entrants, aggressive pricing, and changes to customer distribution are forcing insurers to rethink their propositions and operating models. The ‘Internet of Things’, smart robotics, and now ‘blockchain’ are creeping into the industry at the edges.

However, will these technologies fundamentally change the fortunes of the industry or are they overrated? Over what time-frame and sequence of events can we expect to see a change? Celent explores the latest trends in digitization from across the world and seeks to offer a perspective on the future – both near and longer term.