Ready, Set, Go: Accelerate Your GenAI Roadmap

Generative AI remains a provocative topic among financial institutions. As the regulatory environment heats up and deployments of the technology expand -- and nefarious uses become more commonplace – financial institutions are looking for insights on governance, sources of value, and actual use cases in production.

We've been guiding clients on their AI journeys and have supporting data, case studies, insights, and vendor demos from the past two years. Now, we'll spend a day digging into these topics with a combination of Celent experts, and leaders in the field providing their experience. Join us to discuss how you can focus on the best ROI use cases, geared around your specific needs. Learn from other leaders around how they’re managing data, models, and leveraging this technology today.

The event will start with topics that cross both insurance and banking, and will split out into industry specific sessions to get a deeper dive around your business and unique needs and how to meet those needs. We'll include demos of actual products in production so attendees can spark their own thinking of how to best use this new technology in their organization with the right levels of controls. Get ready for some exhilarating sessions filled with live demonstrations from a diverse range of vendors who have cutting-edge generative AI tools already in production in today's market. Each vendor will have 15 minutes to showcase their innovative solutions, covering captivating use cases such as code generation, data analysis, and language generation that are applicable across banking and insurance.

In addition to those vendors showcasing their solutions during the sessions, you'll see other vendors in our exhibit hall. Each has been curated by our analysts to assure they have innovative products in production.

This event is for financial institution executives only. If you're interested in attending or sending some team mates to attend, you can register your interest by following this link. Additionally, if you have any questions, please reach out to Johnny Lam if from a bank, or Chuck Smith if from an insurer. If you're a solution provider and are interested in sponsorship opportunities, you can reach out them or your account executive.

The event will be held at:

Westin Times Square

270 W 43rd St

New York, NY 10036

Agenda
8:00 – 8:30	Networking and Breakfast

8:30 - 8:40	Welcome

8:40 - 9:10	Gen AI in Financial Services: Celent’s Current View
	What is the state of play for generative AI in insurance and banking? Our lead analysts on the topic will run down the leading use cases, barriers to adoption, and the ingenuities that push through those roadblocks from across the industries we cover.
	Speakers:
	Keith Raymond, Principal Analyst, Celent Insurance Practice
	Alenka Grealish, Principal Analyst, Celent Banking Practice

9:10 - 9:55	Gen AI Unleashed: Insights from Financial Titans on Implementing the Next Wave of Artificial Intelligence
	Artificial Intelligence has emerged as a transformative force in the financial industry, revolutionizing the way organizations operate and make decisions. And Gen AI is the next wave of AI creating a new set of possibilities. But how do you move from an idea to a product? We’ll get an inside view on the experiences of top executives from leading financial institutions who have implemented Gen AI in their organizations. They’ll share their experiences in implementing Gen AI within their organizations, including the challenges faced, lessons learned, and best practices for successful adoption.
	Moderator:
	Jason Demby, Generative AI and Machine Learning for Financial Services Business Development Leader at Amazon Web Services (AWS) Don Vu, Chief Data & Analytics Officer, New York Life Keren Shemesh, VP Group Benefits, The Hartford

9:55 - 10:30	Gen AI Governance: Establishing a Foundation for Responsible AI
	As financial service institutions prepare to expand their use of AI and GenAI technology, they will need to modernize and expand their existing data governance frameworks and practices to accommodate the unique needs and risks of AI development. On the one hand they need to incorporate modern technologies and processes to enable them to quickly scale their GenAI initiatives, and on the other hand it is crucial that they proactively address evolving regulatory concerns on responsible AI.
	Moderator:
	Jaspaul Saini, Principal Analyst, Celent Insurance Practice
	Panelists:
	Doris Brophy - Chief Data Officer - Societe Generale Americas Jim Grafmeyer - Chief Enterprise Architect - Nationwide Gopika Shah - SVP, Technology Officer – Falcon Risk Services

10:30 - 10:45	Break and Networking

10:45 - 11:25	Innovating Insurance and Banking: Generative AI Panel Discussion featuring AWS, Google and Microsoft
	Join industry leaders from AWS, Google and Microsoft in a panel discussion exploring the transformative potential of generative AI in the insurance and banking industry. Discover how generative AI can revolutionize processes, customer engagement, risk assessment, and fraud detection. The panelists will share insights into their organizations' contributions, showcasing how they empower financial institutions with advanced platforms, frameworks, and tools to harness the power of generative AI.
	Moderator:
	Michael Bernard Senior Analyst, Celent Banking Practice
	Panelists:
	Jim De Marco, Head of Insurance Industry Advisory for the Americas, Microsoft Sid Nadella, Director, Strategic Industry Solutions, Banking and Capital Markets, Google Chad Hersh, Head of Worldwide Market Development, Life Insurance Industry, AWS (Amazon Web Services)
11:25- 11:40	Showcasing the Power of Generative AI in Action by Unqork
	Unqork, the first Enterprise App Cloud solution, is reshaping how organizations build, maintain, and secure the entire lifecycle of their applications in the cloud—all with zero code. The company provides industry-tailored solutions for customers in financial services, insurance, government, and healthcare – empowering enterprises to unleash business agility while removing the burden of technical debt. Unqork's new GenAI Connector empowers users to harness the transformative power of GenAI to seamlessly integrate third-party AI tools and rapidly deploy AI-driven applications. Its customers include Goldman Sachs, Marsh, BlackRock, and the U.S. Department of Health and Human Services.
11:40 - 12:20	From Science Fiction to Reality: Unveiling the Extraordinary Evolution of Generative AI Technology
	Where did generative AI come from, and where is it going? Vivek Sarkar, John P. Imlay, Jr. Dean of the College of Computing at Georgia Tech, will take us through the fascinating journey of generative AI, from its origins to its future prospects. Discover the remarkable advancements made in this technology, learn what scientists are working on now, and get a unique view into the far-reaching potential for generative AI.
	Speaker:
	Vivek Sarkar, Dean of the College of Computing, Georgia Tech

12:20 - 1:30	Lunch

Insurance Track
1:30 - 2:00	From Automation to Innovation: How Generative AI is Reshaping the Insurance Landscape
	Discover how generative AI is revolutionizing the insurance industry, enhancing business value, optimizing expense ratios, and improving profitability. By automating tasks, generative AI reduces costs, frees up resources, and accelerates processing times. Experience its impact on customer service, with AI-driven chatbots providing 24/7 support. Explore the transformative potential of generative AI in insurance, driving innovation and efficiency. Join us to unlock the future of insurance with generative AI.
	Moderator:
	Keith Raymond, Principal Analyst, Celent Insurance Practice
	Speaker:
	Manish Shah, President and Chief Product Officer, Majesco

2:00 - 2:15	Showcasing the Power of Generative AI in Action by Softek
	Softtek is a global leader in next-generation digital solutions and IT outsourcing services with proven experience in the insurance industry. As the pioneer of the Nearshore model, we help insurers adopt cloud-based solutions and advanced digital capabilities. Our GenAI optimizes resource capacity, enhances workforce productivity, and establishes seamless data connectivity for personalized multi-channel services. By addressing model indeterminacy, maintaining response consistency, and ensuring end-to-end governance, we enhance customer experiences, streamline processes with automation, and secure data interoperability. Through these innovations, we are shaping the future of insurance.

2:15 - 2:45	Gen AI in Distribution: Arming Agents and Polishing Direct
	Sales and distribution are often the first area to be disrupted by technological advances in insurance. Our panelists will share how they have adopted Generative AI to assist agents and brokers in serving customers and leveraged it in direct channels to better match prospects with products.
	Moderators:
	Karen Monks, Principal Analyst, Celent Insurance Practice
	Panelists:
	Sears Merritt , Head of Enterprise Technology and Experience (CIO), Mass Mutual Karthik Balakrishnan, PhD., Chief AI and Analytics Officer, CoverWhale

2:45 - 3:00	Showcasing the Power of Generative AI in Action by Percipience
	Percipience is an insurtech data and analytics software provider, whose core-system agnostic Data Magnifier platform quickly transforms siloed data from multiple sources into a competitive advantage. Data Magnifier’s comprehensive integration, data management, and reporting components can be deployed on any cloud platform and database. Delivered with the detailed documentation of an in-house developed application, Data Magnifier gives insurers full control of how the solution is managed and empowers insurers to own their data.

3:00 - 3:15	Break and networking

3:15 - 3:45	Toward a Touchless Vision: Integrating Gen AI in Claims
	Is Generative AI the key to unlocking the potential of touchless claims? Can this advance in technology help claimants with low-complexity claims feel peace of mind that their claim is being addressed compared to previous iterations of automation technology? Our panelists will share how to deploy gen AI strategically through the claims value chain while equipping adjusters to concentrate on the most complex incidents.
	Moderators:
	Nate Golia, Senior Analyst, Celent Insurance Practice
	Panelists:
	Anna Bondyra, AVP, Claim Data Science, The Hartford Piyush Singh, Board Member, Signal Mutual

3:45 - 4:00	Showcasing the Power of Generative AI in Action by Clara
	CLARA Analytics is the leading AI as a service (AIaaS) provider that improves casualty claims outcomes for insurance carriers, MGAs, reinsurers, and self-insured organizations. The company’s platform applies predictive and generative AI techniques to unlock insights from claims data, adjusters notes, legal demand packages, bills and other documents surrounding a claim. CLARA’s claim guidance and document intelligence assists claims professionals in reducing losses and expenses for the carrier, customer and claimant. CLARA users access these insights on CLARA's online portal or through native integration with Guidewire and Origami Risk.
4:00 - 4:30	Gen AI and Underwriting: Faster, Smarter or Both?
	Speed in underwriting is a good thing – provided that the correct underwriting decisions are also made. How is Gen AI already changing underwriting processes? And what might the next round of Gen AI-powered underwriting processes look like? This panel will invite practitioners to address both questions.
	Moderators:
	Donald Light, Director, Insurance Practice
	Panelists:
	Justin Port, Solution Architect, EMC Frederic Repond, Director Strategy and Innovation, Prudential Financial

4:30- 4:45	Showcasing the Power of Generative AI in Action by Intellect Design Arena
	Intellect Design Arena is an enterprise-grade financial technology leader, providing composable and intelligent solutions for leading global financial institutions across 57 countries. Intellect’s revolutionary First Principles Thinking-based Enterprise Connected Intelligence Platform, eMACH.ai, is the most comprehensive, composable, and intelligent open finance platform in the world. With our Composable Technology, iTurmeric, and the accelerated enterprise AI adoption platform, Purple Fabric, we can leverage our IP assets to transform enterprises, experiences, and operations, driving significant business impacts for our customers. Purple Fabric represents the next step in the evolution of AI, advancing from basic automation to Enterprise Connected Intelligence, enabling FIs to achieve substantial business impact.
4:45 - 5:00	Closing Remarks

5:00 - 6:30	Cocktails and Networking


Banking Track
1:30 - 1:45	A GenAI Reality Check for Banking
	GenAI has rocketed from moonshot to reality. We’ll share our reality check based on Celent surveys and interviews with pacesetters, including adoption by area, and expected performance improvement by use case, including employee-facing and customer-facing. We’ll set the stage for the rest of the afternoon.
	Speaker:
	Alenka Grealish, Principal Analyst, Celent Banking Practice

1:45 - 2:15	GenAI Implementation Voyage: Enterprisewide Employee-facing Use Cases
	Implementing GenAI across an enterprise can appear to be daunting. With the right priorities and road map, it can be immensely rewarding. Learn from Oliver Wyman’s successful journey in implementing OWL, a cutting-edge GenAI tool that it developed to enhance productivity for common tasks. To make concrete the potential of GenAI to rocket boost productivity, Oliver Wyman will demo the OWL for three banking-related use cases. Then you will hear about lessons learned and best practices. You will have opportunity to ask questions.
	Speaker:
	Hasanain Habib-Nayany, Engagement Manager, Oliver Wyman

2:15 - 2:45	Game-Changing Customer Engagement
	GenAI powers the next generation of intelligent digital assistants in banking and is opening the door to new voice/text engagements that will reshape user interface capabilities. As consumer technology evolves and influences retail and corporate client expectations, banks will need to adapt. Learn where customer engagement is most likely to change first and how banks must prepare.
	Fireside Chat:
	Colin Kerr, Principal Analyst, Celent Banking Practice Milton Santiago - Head of Digital Solutions, Silicon Valley Bank

2:45 - 3:00	Showcasing the Power of Generative AI in Action by Intellect Design Arena
	Intellect Design Arena is an enterprise-grade financial technology leader, providing composable and intelligent solutions for leading global financial institutions across 57 countries. Intellect’s revolutionary First Principles Thinking-based Enterprise Connected Intelligence Platform, eMACH.ai, is the most comprehensive, composable, and intelligent open finance platform in the world. With our Composable Technology, iTurmeric, and the accelerated enterprise AI adoption platform, Purple Fabric, we can leverage our IP assets to transform enterprises, experiences, and operations, driving significant business impacts for our customers. Purple Fabric represents the next step in the evolution of AI, advancing from basic automation to Enterprise Connected Intelligence, enabling FIs to achieve substantial business impact.
3:00 - 3:15	Break and networking

3:15 - 3:45	Unlocking Front Office Productivity with GenAI
	As organizations seek innovative strategies to fuel growth, GenAI stands out as a powerful tool for optimizing sales processes and elevating customer interactions. Explore how GenAI can enhance lead generation, streamline sales workflows, and personalize marketing efforts, ultimately driving higher conversion rates. You’ll gain actionable insights and strategies that can transform your front office.
	Moderator:
	Patricia Hines, Head of Celent’s Global Banking and Payments Practice
	Panelists:
	Kosta Haritakis, Head of AI, Data Analytics and Robotics, Mizuho Madhu Reddy – Chief Information Officer, Republic Bank of Chicago

3:45 - 4:00	Showcasing the Power of Generative AI in Action by NetXD
	NetXD Inc. provides a programmable enterprise operating system powered by a proprietary Large Action Model (LAM) enabling banks and enterprises to leverage AI to rapidly onboard users and increase cross selling opportunities through highly personalized customer experiences. In addition to increased product offering, NetXD's natively Zero Trust platform enables banks to transform their back office / middle office operations and reduce operational costs. NetXD helps its banking clients modernize their infrastructure and drive towards Zero Ops by deploying XD Ledger as a sidecar core along with their existing core, and with XD Payments providing connectivity to all major payment rails. www.netxd.com
4:00 - 4:30	Risk at the Vanguard of GenAI Adoption
	Risk and Compliance is one of the bank functions furthest ahead in adopting GenAI. In a recent Celent survey of banks, R&C was only behind the IT function in the percent of projects in either production or the POC phase. Why is this and which R&C use cases are getting the most traction? We will discuss challenges experienced putting such prototypes into production and what concerns regulators have about using GenAI in risk and compliance processes.
	Celent Perspectives
	Neil Katkov, PhD, Director, Celent Risk Practice Ian Watson, Head of Celent's Global Risk Practice David Carretero, PhD, Principal at Oliver Wyman


4:30 - 5:00	Banking Beyond Tomorrow: Look into the Future
	GenAI brings exciting possibilities to the world of consumer services, including banking. End the conference day with a global consumer and banking industry perspective from Oliver Wyman. Michael and Corey will discuss how GenAI will revolutionize different industries by providing innovative solutions and how those innovations might eventually apply to banking. Referencing real-life use cases, they'll explore how GenAI can be leveraged to enhance financial decision-making, streamline operations, and empower small businesses with virtual CFO assistants.
	Fireside Chat
	Michael Bernard, Senior Analyst, Celent Banking Practice Corey Rochkin, Principal at Oliver Wyman

5:00 - 6:30	Cocktails and Networking

AFP 2019