Automation can help P&C insurers rebound from the pandemic
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8 June 2021
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A study by Celent found 45% of insurance CIOs identified heavy, disconnected and duplicative legacy systems as a key inhibitor to digital transformation. Though insurers have been striving to improve customer experiences, customers still see a gap between their expectations and insurers’ perception of experience delivery, primarily around continuous customer engagement.
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Property & Casualty Insurance
Asia-Pacific, EMEA, LATAM, North America