Automation can help P&C insurers rebound from the pandemic

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Celent have reviewed this profile and believe it to be accurate.
8 June 2021

A study by Celent found 45% of insurance CIOs identified heavy, disconnected and duplicative legacy systems as a key inhibitor to digital transformation. Though insurers have been striving to improve customer experiences, customers still see a gap between their expectations and insurers’ perception of experience delivery, primarily around continuous customer engagement.

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News article details

Property & Casualty Insurance
Media Type
News Articles
Geographic Focus
Asia-Pacific, EMEA, LATAM, North America