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18 November 2014
London, United Kingdom

Conduct Risk regulations driving technological change for Wealth Management sector

London, November 18th, 2014 - Technological and cultural change demanded by conduct risk regulations for the UK’s wealth and Investment management sector has enabled WDX, the sector’s leading CRM software company, to announce 700% growth in revenues over the past 12 months with further significant growth envisaged in the next year as it increases its portfolio of wealth and Investment management clients that seek to further align themselves within the industry Conduct Risk Framework and improve the way they on-board and manage clients. 

Over this period, WDX has grown from three to thirty plus employees and has relocated to new offices in Shoreditch, London, as well as opening its first European office in the Boulevard Royale in Luxembourg to service its growing European client base.

The wealth and investment management industry is increasingly under the microscope of the Financial Conduct Authority, which is enforcing improved client due diligence and record keeping, particularly in the area of client suitability.  

The rapid adoption of WDX has been founded on the concept that a Customer Relationship Management system, specifically tailored for the Wealth Management sector, can transform the way an organisation manages and communicates with its clients, allowing new efficiencies in day-to-day activity while evidencing all aspects of client interaction and adherence to conduct of business guidelines.     

Commenting on the firm’s success, Mr Gary Linieres, CEO, said: "In light of significant change in the industry from the UK regulator, wealth managers are under more pressure than ever before to ensure compliance. Conduct Risk Management is a huge but necessary regulatory responsibility on the UK’s wealth management sector and customer protection is now both a cultural and technological challenge as much as compliance issue.

“Many firms are still missing a trick - those that embrace this technological approach will not only avoid potential FCA penalties but also improve the efficiencies of their day-to-day business.  We see our clients increasing their own customer retention with a better and more personalised service as well as growing new business by improving their sales, marketing and on-boarding processes. 

“WDX’s growth over the past 12 months has been fantastic and we are receiving positive recognition in the market. However, what pleases us most is getting firms such as Charles Stanley PLC on our solution quickly and watching them realise positive change in their business.

Michael Bennett, Chief Technology Officer at leading UK wealth manager Charles Stanley PLC added: “The need for regulatory compliance and our desire to further enhance the efficiencies of our front office was set in the context of an aggressive timetable and specific requirements. We needed to adopt a technological approach and were able to use the WDX product built on an industry standard platform which they tailored for our specific needs and delivered on time and on budget.”

The WDX CRM solution is based on the Microsoft Dynamics CRM platform and is specifically deployed to enhance sales and marketing activity, client on-boarding, suitability, risk profiling, client management, client operations and the mobile experience of wealth managers.  

WDX’s CRM Solution won the ‘Best IT Newcomer’ award at the Wealth Briefing European Awards 2014.

- ENDS -


  1. Wealth Dynamix

WDX specialise in delivering CRM solutions to the Wealth Management and Investment Management markets. WDX have tools designed and built on the Microsoft Dynamics CRM platform which include key components such as a Wealth specific CRM, Digital Marketing, prospect management and client on-boarding processes, risk profiling tools, KYC, CDD and suitability processes, intermediary and client portfolio valuation tools for discretionary and advisory managers, customer liaison workflows for operational management, DMS Integration, flexible dashboards, mobile and telephone connectivity, marketing and campaign management, management and business intelligence reporting, custom reporting and many other features.

For media enquiries, journalists should contact:

Julie Skinner

Rare Consultancy

+44 7950 899130

James White

Rare Consultancy

+44 7734 336242

News article details

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Press Releases