Celent Banking in London: The Branch Is Dead; Long Live the Branch

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27 January 2011
London,United Kingdom

Throughout the globe, investments in the branch channel continue alongside proliferating self-service capabilities and ever increasing channel options. Does this make sense? A significant majority of banks agree that the branch network has proven to be historically critical to banks’ growth and profitability and will remain so in the future. Yet, investment in self-service technologies has resulted in a steady erosion of branch foot traffic, along with its ability to cross-sell and up-sell customers. Is there a sensible resolution to this apparent paradox?

Multichannel banking is here to stay, yet key questions remain. Celent and its guests have an engaging and thought-provoking morning of debate on the future of multichannel banking.

Guest Speakers Include:

• Stephen Townend, CEO, Mobank
• Anthony Thomson, Chairman, Metro Bank

For more information, please contact Steve Nawrocki at or +1 617 262 3128 in North America, or Chris Williams at or +44 207 228 4432 in Europe.


8:00 – 9:00


9:00 – 9:10

Speaker: Bart Narter, Senior Vice President of the Banking Group, Celent

9:10 – 9:40

The Branch Is Dead
Speaker: Stephen Townend, CEO, Mobank

9:40 - 10:10

Long Live the Branch
Speaker: Anthony Thomson, Chairman, Metro Bank

10:10 – 10:35

Branch of the Future
Speaker: Bob Meara, Senior Analyst, Celent

10:35 – 10:55

Break and Networking

10:55 – 11:20

Leveraging Investment in the Online Channel
Speaker: Zilvinas Bareisis, Senior Analyst, Celent

11:20 – 11:50

Panel Discussion: Mobile Banking
Moderator: Bart Narter, Senior Vice President of the Banking Group, Celent
Celent Panelists:
Neil Katkov (Japan)
KyongSun Kong (Korea)
Axel Pierron (France)
Hua Zhang (China)

11:50 – 12:00

Concluding Remarks