Celent Banking Newsletter, October 2012
Analyst's Point of View
From Senior Analyst Gareth Lodge
With just (just?) SIBOS to go, I've now done three different conferences (Commercial Cards & Payments, AFP, and BAI Retail Delivery) and three very different cities (London, Miami Beach, and Washington) in the last three weeks. But some similar themes seem to have run across all three events. These are, in no particular order:
Data -- whether Big, customer-centric or lacking -- was part of every conversation. Only the Commercial Card people thought they had it both sorted and a unique selling point until one panelist (me) told them they hadn't, while the customers felt they had a distinct lack of data. My take-away and advice to clients has been data without purpose or context is just that -- data. Understanding how the data is or could be used and improving that process is going to be where people can make a difference.
Not only is there growing concern that the deadline will be impossible to meet (one can only assume that a fair proportion of the people who asked about the penalties for missing the deadline are unlikely to meet it), there is a growing belief that the rules could touch on some commercial transactions, and may be extended to cover commercial transactions under a certain value.
Changing competitive boundaries
Whether it's vendors creating new payment networks, vendors merging or acquiring, or existing networks being perceived to be muscling in on their partners' business, there is plenty of potential game-changing action going on. I'd predicted some of this a few years ago with my crystal ball, but I hadn't figured so much change in such a short period of time.
As a European, I had to resist the urge to say, "Welcome to our world." But the US people I spoke with believe they've entered a new era. Opinions varied far and wide, but all agreed on two words: more, soon.
SIBOS is this week, and some if not all of these themes are already occurring in my pre-briefings.
What was interesting about these last three events, and so far holds true about SIBOS, is that there have been no big announcements and far fewer announcements overall. Watch this space--after Sibos in Vienna in 2008, and what unfolded during that week, we certainly know anything is possible!
Chart of the Month
From the Celent report State of Consumer RDC 2012: The Death of Desktop.
Celent Published Reports
- Imaging in the Retail Channel 2012: A Teller Capture Renaissance
- China’s Second Generation Payment System: Implications for Banks and Third Party Providers
- Is That Any Way to Run a Branch? Workforce Optimization Solutions for Retail Banking 2012 Update
- The Indian ATM Industry
- State of Consumer RDC 2012: The Death of Desktop
- State of Remote Deposit Capture 2012: A Replacement Market Emerges
Research in Progress
- Mobile Payments: A Year Later
- Latin America Core Banking
- Top Trends in Small Business Online Banking: Part III
30 November 2012
Model Bank Awards
4 December 2012
Launching a Merchant-Funded Rewards Program: Why and How
13 December 2012
State of Consumer Capture 2012: The Death of Desktop
20 February 2013
2013 Innovation & Insight Day
For more information about Celent presentations and speaking engagements, please see our Events page.