Chatbots take on more customer service tasks at Progressive, Lemonade

Create a vendor selection project & run comparison reports
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
22 February 2021
Most insurance customers are comfortable dealing with chatbots for low-complexity questions, and carriers from stalwart Progressive to insurtech Lemonade are increasing the role of their AI-powered ...
click here to read more

News article details

Property & Casualty Insurance
Media Type
News Articles
Geographic Focus
North America