Throughout the globe, investments in the branch channel continue alongside proliferating self-service capabilities and ever increasing channel options. Does this make sense? A significant majority of banks agree that the branch network has proven to be historically critical to banks’ growth and profitability and will remain so in the future. Yet, investment in self-service technologies has resulted in a steady erosion of branch foot traffic, along with its ability to cross-sell and up-sell customers. Is there a sensible resolution to this apparent paradox?
Multichannel banking is here to stay, yet key questions remain. Celent and its guests have an engaging and thought-provoking morning of debate on the future of multichannel banking.
Guest Speakers Include:
• Stephen Townend, CEO, Mobank
• Anthony Thomson, Chairman, Metro Bank
For more information, please contact Steve Nawrocki at snawrocki@celent.com or +1 617 262 3128 in North America, or Chris Williams at cwilliams@celent.com or +44 207 228 4432 in Europe.
Program: | 8:00 – 9:00 | Registration |
9:00 – 9:10 | Welcome | |
9:10 – 9:40 | The Branch Is Dead | |
9:40 - 10:10 | Long Live the Branch | |
10:10 – 10:35 | Branch of the Future | |
10:35 – 10:55 | Break and Networking | |
10:55 – 11:20 | Leveraging Investment in the Online Channel | |
11:20 – 11:50 | Panel Discussion: Mobile Banking | |
11:50 – 12:00 | Concluding Remarks | |
12:00 | Adjourn |