Document management is complex, due to the high volume of documents insurers generate as well as the need to adapt to new communication vehicles and distribution channels. Insurance companies need to address a number of issues when creating and handling documents. Celent senior analyst Nicolas Michellod discusses the findings of a document management survey launched in the second half of 2010. This webinar also provides insights on the key principles insurers need to consider when rethinking document management.

This presentation draws on findings from Celent’s reports The Market Dynamics of Document Management and Rethinking Document Management: Three Principles.