2022年以降の引受業務: パンデミックにより生命保険の引受業務はどのように変化したか？

Have you wondered what changes were implemented for underwriting during the pandemic and how life insurance underwriting changed over the past two years? Celent recently published its biannual review of new business and underwriting systems available to life insurers in North America. As part of the research, Celent asked about the changes vendors made to their solutions in response to the pandemic. The complete results can be found in the report, New Business and Underwriting Systems: North America Life Insurance Edition.

Vendors developed predictive models to assess exposures via comparative analytics of historical data risk.One example is Hannover Re’s rules-based solution, hr | ReFlex Select for LabPiQture, that enables life insurers to obtain as part of ExamOneLabPiQture's comprehensive, real time clinical laboratory results an aggregated recommended underwriting class based on rules derived from historical data for 70% of lab tests. The solution is available as a standard part of hr | ReFlex, Hannover Re’s automated underwriting solution. It can also be an add-on to LabPiQture irrespective of an insurer’s current rules engine.

Vendors integrated with alternative risk scoring tools like Dacadoo and Optimity health scores. The health risk scores from Dacadoo and Optimity can be incorporated into underwriting rules. This area is still developing as insurers determine the best usage of the health and lifestyle data available to them on a continuous basis. This expanded integration of external sources of data provides insurers with access to data that could result in a reduced need for medical and lab data. Both became important during Covid-19 when face to face meetings with parameds were not possible.

As insurers expand their use of accelerated underwriting across new life insurance products, vendors have responded by expanding their use of product configuration templates. These templates help insurers to quickly set up product and underwriting rules since they have a base set of rules pre-built into the systems. This also means that the underwriting systems increasingly support all levels of underwriting from guaranteed issue to full underwriting across a growing number of products.

Vendors expanded their ability to help underwriters use new and broader data sets from a wider variety of sources to assess risk. This is an area that Celent is probing further to determine exactly which new data sources are being used by underwriters. While we learned that they include electronic PHI, Rx databases, credit records, historical lab records, criminal records, and EHRs/EMRs, we want to know more about what traditional and new third-party evidence is currently being used and what is planned. To do so, Celent has created a survey to find out what life insurers are doing. Please respond to our SHORT five minute survey New Tools and Technologies in Life Insurance Underwriting. You will receive a copy of the research as a thank you for your response.