REPORT
    セレント・モデルインシュアラー2018 - デジタルとオムニチャネルのケーススタディ集
    23rd April 2018

    Celent recognizes five companies with a 2018 Model Insurer Award in Digital and Omnichannel

    • Acuity Insurance
    • Chubb
    • IndiaFirst Life Insurance Company Ltd
    • Cake Insure
    • Sompo Japan Sigorta

    This report highlights five outstanding implementations of digital strategies by insurers — which resulted in reduced costs, faster cycle times, and better customer experiences. This year’s winners were a mix of property/casualty and life insurers. As a group they focused on innovating their new business and distribution processes

    Celent has a simple one-sentence definition of digital:

    • The move from the physical to the virtual world, from person-to-person interaction to person-to-machine or machine-to-machine.

    Omnichannel may be defined as a set of systems and capabilities providing a single version of the truth:

    • Regarding all relevant parties’ interactions and statuses across all relevant data sets.
    • Available anytime through any channel via any device.

    Click Here for all the 2018 Winners of Celent Model Insurer