A long time ago in a galaxy far far away, I went to a two hour meeting to reinvent insurance
2016/01/15
It was in the Galaxy InternetBubble, stardate 2000.12.1. I was at a technology firm that was riding the Internet rocket up—and a couple of years later rode it back down. (It actually made a soft landing, and those early Web-anauts lived to tell the tale). In those heady early days of the web, there was a general feeling that the Internet was going to “change everything.” True, there wasn’t a lot of clarity about what “everything” or “change” were, but it was something many people said (and possibly believed). In any event, there was a steady stream of VC-funded insurance start-ups that would visit us, asking for our vision of what the web would wrought—while we were trying to think of some ways to be hired by those start-ups to make those visions real. If any of this sounds familiar to anyone, let me know. So there I was, minding my insurance Subject Matter Expert business, and someone asked me to attend a meeting that afternoon. The purpose of the meeting was to reinvent insurance. And I thought, “Why not?” I entered the conference room, and saw that the other attendees (bright and articulate professionals each and every one of them) had very limited insurance experience. No one in the room (with the exception of your humble blogger) could have defined hazard, exposure, or probable maximum loss, or the law of large numbers, and so on. At the end of the two hours, we had in fact not reinvented insurance. There was no follow-up meeting. Why bring up this bit of ancient history? Because we have arguably entered another period in which claims are made that technology, or digital, or insurtech is going to, if not change everything, at least disrupt everything. As an example, see these Celent reports about the end of auto insurance, or the Internet of Things, or digital strategies. If you want to separate the disruptive wheat from the buzz-based chaff this time around, here are some basic questions to ask:
- Does the proposed use of a new technology impact the basics of the insurance model?
- Can it scale?
- Will it change the relationships among cost, price, and value in a way that is fair to the insurer, the distribution channel and the policyholder?
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I remember those days well and even participated co-founding a VC-backed "dot-com" to take claims to the Internet (ClaimsDesk.com). This does feel like deja-vu although the 2000 buzz was mostly about the Internet changing everything, this time around, there is a significant change in the way that the bulk of future insurance consumers behave vis-a-vis their cars, things, homes which will have a huge impact on the fundamental dynamics of insurance.
[…] insurance, I suggest you read a counterpoint to this post, from my colleague Donald Light, entitled A long time ago in a galaxy far far away, I went to a two hour meeting to reinvent insurance. He makes some very valid points about the managing our excitement. Another colleague, Craig […]