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Why Small Business RDC Matters

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2012/07/09

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  • This is very interesting- but I believe it will be a lot more meaningful if the next survey incorporates the handling of mix deposits- both cash & checks. Thus 90% accepted checks and 70% accepted cash- but how many accepted checks and cash? This could have an impact on the projections- and the reason is that the value of RDC solution can be diminished if the clients need to go to the bank anyways to deposit the cash.

    There are still some benefits to RDC- but a small bus retailer that handles cash will probably not see a lot of value/convenience in RDC if they anyway have to deal with the local branch to process the cash. The same applies to the bank- the article mentioned the favorable impact that RDC can have on branch traffic—but this will only be true in the absence of cash. I guess it will depend on the client industry and type of business- will be great to have more information about cash in the next survey.

  • Javier,

    You're quite right. A number of businesses, particularly traditional merchants, are not particularly good targets for RDC.