Equisoft Life Accelerated Podcast - Automation, Digitization and Data with Aegon CTO Deb Waters
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- Digital transformation should be thought of as an end-to-end process, beginning with infrastructure and resulting in first class customer and distributor experience. Deb Waters, CTO of Aegon N.V., talks with Life Accelerated’s Anthony O’Donnell about how the global insurer has focused on simplification of core systems and of the customer experience powered by emerging data sources. Waters shares her insights on employee retention and attraction, and the importance of creating interesting job roles. Additionally, she discusses the digitization of the retirement experience and the importance of customer feedback in the development process.