Webinar | Making Customer Experience the Driver of Omni-Channel Onboarding (hosted by Kofax from Lexmark)
Opening an account is often a customer’s first introduction to a new bank. Yet after doing all the hard work of bringing the customer to the point where they want to begin a new banking relationship, too many banks make the onboarding process cumbersome, slow and bureaucratic. In a new era of increased competition and heightened customer expectations, banks need to offer a simple and streamlined onboarding process both in discrete channels (branch, online or mobile), and across channels (starting in one and being assisted or finishing in another).
Register for this webinar to learn how to design a comprehensive customer onboarding experience that will start new relationships off on the right foot.
- Dan Latimore, Senior Vice President - Banking, Celent
- Bruce Harney, Global Banking Industry Manager, Kofax from Lexmark