Income embarked on an enterprise and strategic approach to data, analytics, and artificial intelligence (AI) in 2023. The new strategy is focused on data culture, connecting enterprise strategy through data, technology change, AI/ML innovation, data asset development, and commercialization with strong business partnerships.

In 2024, the Data, Analytics and AI office deepened its focus on AI, governance, and culture. Income expanded its strategy to drive business transformation using advanced analytics, AI, and generative AI to deliver innovations. Advancements were made in data and business intelligence (BI) governance to ensure better integrity and compliant data asset management. Data literacy programs were also launched to empower employees with data skills.

A highlight reel of Income’s initiative, along with a one-page overview are available to everyone.

You can also watch a full-length interview with Income Insurance to learn more.

A full-length case study report diving into this initiative is only available to Celent’s subscribers. Please log in to access this report.