CLM Industry Trends Report Series 2019: Part One - The Cost of Poor CX

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1 February 2019

The Fenergo CLM Industry Trends Report series culminates the findings of an independent global survey of 250 C-Suite Banking Executives across data, technology, and compliance, within the commercial, business, investment and corporate financial institutions.

The Cost of Poor Customer Experience, the first of three reports, found that poor customer experience during the onboarding process is costing banks $10bn in revenue a year. Exploring the financial and reputational costs of poor CX, this report correlates improving the customer experience to increasing ROI.

In this report, you will also learn:

  • Which Financial Institutions are most at risk;
  • Critical issues facing FIs by region;
  • How a 360° client view paves the way for competitive advantage.



Insight details

Insight Format
Geographic Focus
Asia-Pacific, EMEA, North America