Top Trends in Banking 2012

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12 January 2012
Bart Narter


Every year Celent gathers its analysts from across the globe to discuss the trends in banking for Asia, North America, and Europe. Banking has become a fundamentally more difficult practice in the wake of the 2008 financial crisis. Banks in North America and Western Europe remain under pressure, while banks in Asia, Australia, and Canada are beginning to do much better.

In a new report, Top Trends in Banking 2012, Celent synthesizes key trends in each geography, obtained through analysis with bankers and vendors, clients and non-clients, and regulators and central bankers.

Global financial pressure has forced banks to put emphasis on digital channels, outsourcing, and analytics. Mobile banking and Internet banking have taken off for both the retail and commercial sides, more advanced delivery models have been driving banks toward considering outsourcing, and a desire to gain a greater wallet share of existing customers has been pushing the development of data analytics.

Source: Bankscope, Celent

“China, Canada, and Australia seemed well positioned for 2011,” says Bart Narter, Senior VP of Celent’s Banking Group. “The US has benefited from stabilizing of loan losses, but regulatory pressure on retail revenues loom large. Europe is mired in the crisis.”

This report examines first examines trends in corporate banking income globally, then dives into digital channels, covering mobile RDC, mobile banking, online channels, tablets, outsourcing, and new business models. The report also looks at Japan’s shared banking system and the movement of vendors into China, and analytics, covering data intelligence, customer analytics, and risk management in China.

Insight details

Content Type
Report Type
Industry Trends
Asia-Pacific, EMEA, North America
Subscription categories
Banking, Corporate Banking, Payments PMT, Retail & Business Banking