Seven BPO providers were interviewed to get their perspective on the best practices for optimizing the relationship with the insurer. Topics range from trends to success factors to pitfalls to avoid.

BPO providers are refocusing their business away from the traditional services markets — away from its “lift and shift” heritage — toward new generation digital technology enablement. Increasingly, in addition to providing back office support for a number of transactions, insurers are relying on outsourcers to move them up in technological capabilities and help them compete in the marketplace. Insurers are asking for support in obtaining business insights through data, process improvements, and artificial intelligence. Today’s BPO providers are ready and willing to embrace these requests to provide increased business value from their services.