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The Market Dynamics of Document Management

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13 September 2010
Nicolas Michellod

Abstract

The role of insurance is to leverage existing information to make the right decisions and communicate efficiently with clients and business partners. Document automation is a crucial element because it allows insurance companies to transform data into information.

In a new report, The Market Dynamics of Document Management, Celent explores insurer views on document management and identifies five trends that require specific attention. It analyzes the findings of an online survey launched by Celent in June 2010.

“The growing importance of new communication and distribution channels forces insurers to rethink the way they interact with existing and potential clients and business partners,” says Nicolas Michellod, Senior Analyst with Celent’s Insurance Group and author of the report. “Insurers tend to deal with complex internal structures and multiple document composition engines. This situation negatively affects document and communication management processes.”

This is the first of two reports Celent will publish in 2010 about document management in insurance. It reviews different aspects of document automation and management.

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