Vendors
日本語

Wells Fargo: Easy Connect Banking Platform

Create a vendor selection project & run comparison reports
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
28 April 2021
Patricia Hines, CTP

Reimagining the Customer Journey with Five Guiding Principles

Abstract

In 2019, the Wells Fargo Commercial Banking and Corporate & Investment Banking groups embarked on a multiyear program to reimagine the customer and employee experience, driving operational efficiency and reducing risk by leveraging composable building blocks, hyperpersonalization, and a holistic approach to customer journeys. The bank implemented its “Easy Connect Banking Platform” ecosystem to enable the end-to-end digital experience for its customers with streamlined processes and enhanced core capabilities for its employees.

Wells Fargo identified five guiding principles that were critical to achieving its objectives:

  1. Reimagine customer centricity
  2. Digitize front to back
  3. Ensure cross-LOB consistency
  4. Deploy data as an asset
  5. Improve operational efficiency

Wells Fargo engaged Infosys Consulting to help lead the bank’s digital transformation by focusing on a prototype-led approach that identified employee/customer needs upfront and removed ambiguity early in the program. As a result of the program, the bank reduced onboarding times, lowered periodic customer review cycle times, and migrated millions of documents to a shared strategic repository. Wells Fargo’s digital transformation has helped shape the culture to be more agile, adaptable, and solution oriented.

Subscription required

Access to this content requires a Celent research subscription.

Subscribers should sign in to access this research.

If you are not a subscriber, register now or contact us to find out more about our subscription options.

Insight details

Industry
Corporate Banking
Subscription(s) required to access this Insight:
Banking, >>Corporate Banking
Insight Format
Reports
Geographic Focus
Asia-Pacific, EMEA, LATAM, North America