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National Australia Bank: Personal Banking Origination Platform

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4 April 2017
James O'Neill

Abstract

Celent Model Bank Award: National Australia Bank: Personal Banking Origination Platform

Winner of Celent Model Bank 2017 Award for Legacy Transformation. PBOP is NAB’s new origination platform supporting the Bank’s entire range of consumer banking products, from current and savings accounts to credit cards, personal loans, and mortgages. PBOP replaces 9 separate legacy product origination platforms and combines them into a single process stream for all retail products.

NAB's PBOP project serves as a prime example of the fact that legacy systems transformation is best understood as a long-term journey of evolution, not a Big Bang.

NAB’s successful transformation of its retail account origination capabilities took place over a three-year period and was built on a new Oracle-based banking framework, itself an enterprise systems project dating back to 2007.

NAB's path to implementing legacy systems transformation reflects its customer-centric "outside in" approach, putting the highest priority on its customer sales and service systems that have a direct impact on customer experience and satisfaction.

PBOP serves as an enterprise template regarding process and technology transformation that will be applied to other NAB business units in the future, both within retail banking as well as in its small business and commercial banking businesses.

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