Model Insurer 2018: Case Studies in Innovation and Emerging Technologies

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24 April 2018

Key research questions

  • What would it look like for an insurer to do everything right with today’s technology?
  • What evaluation criteria were used in the Innovation and Emerging Technologies workstream?
  • What can other insurers learn from these Model Insurer initiatives?


Celent recognizes four companies with a 2018 Model Insurer Award in Innovation and Emerging Technologies:

  • AIG
  • Discovery Insure
  • Ladder
  • Slice Labs

Effective innovation and emerging technology implementation continue to create sources of value for insurers.

This report recognizes projects such as the expansion into previously untapped markets due to technology; the use of technologies not previously used in the insurance industry; or the development of an innovation culture within an IT organization.

Incumbent insurers face increasing challenges and opportunities from concurrent forces. Dramatically changing customer expectations and low investment returns threaten both property and casualty and life insurers. Declining participation rates and indifference by millennial consumers restrict growth in life companies. To respond, profitable growth features significantly in insurers’ business strategies.The initiatives recognized in the Innovation and Emerging Technology workstream help insurers respond to the growth imperative using new techniques and tools.

Click Here for all the 2018 Winners of Celent Model Insurer