Technology Trends Previsory: Corporate Banking, 2022 Edition
Transaction banking, including cash management and payments, has been hit hard over the past 18 months. A sharp downturn in interest rates in 2020 lead to a collapse of net interest income on deposits, effectively wiping out growth from the prior three years. Despite lost revenues, the segment remains very attractive, with stable revenues, sticky client relationships, low capital requirements, and a funding source for the bank. As banks seek to recapture lost revenue and position themselves for growth, technology is both an opportunity and a challenge.
While there’s much uncertainty remaining in 2021, corporate banking technology priorities for 2022 and beyond are becoming clear, driven by a return to growth. This report summarizes Celent’s guidance to clients for five key industry themes and 12 resulting trends. It draws on some of the insights we have published throughout this year, but much of the content is new, representing our research agenda for 2022.
Looking ahead, technology is both an opportunity and a challenge in Corporate Banking. Banks must take advantage of a diverse technology transformation toolkit to differentiate themselves and optimize customer engagement in the long-running corporate banking tech arms race.
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