Insuretech Connect (ITC) LATAM 2023 is right around the corner and Celent will present a day of unique and exciting discussions on Monday 24th April 2023, the day before the official opening of the ITC LATAM. During this day, Celent will moderate a series of discussions that will provide optics into key areas of trending interest in today’s insurtech space. We will focus on AI and ML driven innovation, the growing use of geospatial data and aerial imagery in insurance, the changing role of digital agents and the evolution of integrated insurance.
I will be speaking on the impact of intelligent automation in insurance. The session is titled “Get Smart: From KAOS to CONTROL as Insurance Moves to be run by Machines”. No, we are not there yet, not even close BUT artificial intelligence is having a profound impact on insurers business processes and in comes ChatGPT to shake things up even more.
We will explore the progress of digital acceleration in key operational areas such as customer service, underwriting, policy administration, and claims which have been targets on the automation radar. It’s not that they weren’t already areas of focus, but virtualization forced the acceleration of attention on automation for the new business model.
As insurance companies look to transform their business model, intelligent automation must be a foundational part of their evolution. Along with improving the bottom line, intelligent automation can also provide insurers with higher adaptability to fluctuating market conditions.
It’s sure to be an informative day with an impressive line-up of panelists for each session sharing their current thoughts and vision for the future. I hope to see you there!
If you haven’t registered, here is the link - Home - ITC LATAM - Insuretech Connect Latin America
