PK Global scaled delivery
Achieving nirvana in managed services
As markets grow more volatile, the ability to scale quickly to meet demand spikes is driving businesses to look outside their organization for solutions. Just as the customer now expects on-demand experiences, so do the teams behind those experiences. Capacity on-demand, the ability to have skills at the ready that require little to no ramp-up time, is now being looked at as the nirvana of managed services. Many service firms may say they’ve found a transcendent state of scaled delivery, but it’s important to consider a couple of important factors to determine if their approach is optimal.