Image Recognition in Insurance: Applied Machine Learning

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23 February 2020

Key research questions

  • What are the success factors leading to image recognition implementation?
  • What are the use cases to consider for insurance?
  • What are the key terminologies in a convolutional neural network model development?


In this report, we look at insurance claims and healthcare use cases for image recognition. Due to the synergy between insurance and healthcare, the areas to cover are telerehabilitation, teledoctor, and vehicle damage estimation. This leads to an observation of partnership models and ecosystem viewpoints.

Next, we explore the specific usage of image recognition in insurance and discuss the challenges when developing an AI-based image recognition module. This section intends to highlight application areas and learning points when embarking on an image-based solution. Lastly, we provide an in-depth explanation of how the neural network algorithm is applied, providing a technical understanding of the mechanics behind a convolutional neural network. The brief technical walkthrough aims to deliver a simple understanding of machine learning and give insights into building a model. There will also be an introduction to developing a more robust image-based model. This is explored in adversarial learning, graph convolutional networks and additional data processing techniques, which are specific to image-based problems.

Image recognition is a unique application method and will see strides in developmental innovation to eventual ecosystem integration.