Snap Poll Customer Experience in NA Life, Annuity

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Celent have reviewed this profile and believe it to be accurate.
7 April 2021
Dan McCoach

Available Only for Members of the NA Celent Insurance Research Panel

Abstract

Snap polls reflect questions posed by members of the Celent executive research panel. Several members of the NA L&H panel queried about digital customer experience expressing an interest in peer-group points of view, priorities and strategies to improve customer’s experiences with services and functions, including: Sales and marketing; Product application; Underwriting; Customer service; “Back office” operations including Claims

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Insight details

Industry
Life & Health Insurance
Subscription(s) required to access this Insight:
Insurance
Insight Format
Reports
Geographic Focus
North America