IT Services Vendors: 2017 APAC Spectrum

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21 August 2017

Key research questions

  • Which IT services are offered to insurance companies?
  • Are IT services vendor well positioned to serve the insurance industry?
  • Which vendors participated in Celent’s APAC IT Services spectrum?


Celent profiles IT service vendors for the insurance industry. The report covers vendors from around the globe with a focus on Asia-Pacific presence. Although not an exhaustive list, the report captures a wide cross-section of the available vendors and IT services functions available to insurers.

This is Celent’s third report profiling IT service vendors for the insurance industry in the region. It covers 19 vendors from around the globe with a focus on having an APAC presence.

Celent’s 2017 IT spending report estimates that 27%, or US$8.9 billion in 2017, of APAC insurance company IT investments will be allocated to external services. The CAGR for external services is projected to be 3.6% from 2017 to 2019 as expenses slowly shift toward spending on external software solutions and services across the region.

IT service vendors have become an integral part of the insurance landscape; even the most self-reliant insurers with expert IT organizations have some experience with an IT services partner. There are many IT service vendors in APAC of varying sizes, skills, and focus, so it is difficult to create a comprehensive guide for the insurance industry. With this report, Celent looks to provide just such a guide, and although it is not an exhaustive, it captures a wide cross-section of the available vendors and functions, and over time will include more.