Claims Systems Vendors: North American P&C Insurance 2022 Edition

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29 March 2022

2022 XCelent Awards, Powered by VendorMatch


Celent profiles 23 core claims systems that are in use or being marketed for use in North America There are sixteen systems that qualified for Celent's ABC rankings and another seven that are profiled but not included in the ABC analysis

To help financial institutions better understand the vendor landscape and compare vendors, Celent developed its ABC methodology, which positions and awards vendors across three dimensions: Advanced Technology, Breadth of Functionality, and Customer Base and Support. Sixteen systems fully met the inclusion criteria for Celent’s ABC vendor view as described in the “Report Methodology” section of this report. Seven additional vendors that did not meet the ABC criteria are also profiled; these vendors are either new market entrants or, for a variety of reasons, did not fully meet the inclusion criteria.

The following vendors are included in this report:

  • AdvantageGo
  • Appian
  • DRC
  • Duck Creek
  • DXC
  • EIS
  • Five Sigma
  • Guidewire ClaimCenter
  • Guidewire InsuranceNow
  • Insurance Systems Inc.
  • Insuresoft
  • Insurity ClaimsXpress
  • Insurity SureClaims
  • Majesco
  • OneShield Enterprise Claims
  • OneShield Market Solutions
  • Origami Risk
  • PCIS
  • Salesforce
  • Sapiens ClaimsPro for P&C
  • Sapiens ClaimsPro for WC
  • Sequel, A Verisk Business: Sequel Claims
  • Ventiv