P/C Claims System Vendor Profiles

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24 September 2004


San Francisco, CA, USA September 24, 2004

Claims is a core process for property/casualty insurers幼laims payments and expenses dominate their financial results. Claims is also the most complex core process, touching multiple internal and external organizations, applications, and databases.

Deciding to replace a core claims process is a difficult decision. Insurers must weigh the pain and cost of the transition against gains in efficiency, flexibility, and accuracy. Once the decision is made, the question becomes, "Which replacement system?" (Very few insurers can or should (re)build their claims systems from scratch.)

In a new report, , Celent analyzes the leading vendors in the space, giving insurers a head start on the vendor selection process. The report provides a rating of each solution on a scale of 1 to 5, based on functional breadth, technology flexibility, and market position.

"There are several strong options in this space. These vendors and solutions offer different combinations of functional breadth, technology flexibility, and market position," comments

Donald Light, senior analyst in Celent痴 insurance group and author of the report. "There is no default leader. Insurers must carefully consider the features, technology, and organizational fit of each solution and vendor to their specific context before making a decision."

The report profiles 14 comprehensive claims solutions from 12 vendors

Vendors and Solutions Profiled


Accenture Claim Components
CGI GIOS Claims Management
CGI INSideOUT Claims
Corporate Systems CS ClaimsPro
CSC Advanced Claims
CSC Exceed Claims
Delphi Technology Inc. OASIS Claims Management
Exigen Insurance Process Backbone
FINEOS Claims Manager
Fiserv Insurance Solutions Claims Workstation
Guidewire ClaimCenter
Source: Celent analysis
Vendors and Solutions Profiled


Insurity Pyramid.NET
SAP Insurance Claims Management
The Innovation Group TiG Claims
Source: Celent analysis