| San Francisco, CA, USA September 24, 2004 Claims is a core process for property/casualty insurers幼laims payments and expenses dominate their financial results. Claims is also the most complex core process, touching multiple internal and external organizations, applications, and databases. Deciding to replace a core claims process is a difficult decision. Insurers must weigh the pain and cost of the transition against gains in efficiency, flexibility, and accuracy. Once the decision is made, the question becomes, "Which replacement system?" (Very few insurers can or should (re)build their claims systems from scratch.) In a new report, , Celent analyzes the leading vendors in the space, giving insurers a head start on the vendor selection process. The report provides a rating of each solution on a scale of 1 to 5, based on functional breadth, technology flexibility, and market position. "There are several strong options in this space. These vendors and solutions offer different combinations of functional breadth, technology flexibility, and market position," comments Donald Light, senior analyst in Celent痴 insurance group and author of the report. "There is no default leader. Insurers must carefully consider the features, technology, and organizational fit of each solution and vendor to their specific context before making a decision."The report profiles 14 comprehensive claims solutions from 12 vendors | |
Vendor/Solution | |
| Accenture Claim Components | |
| CGI GIOS Claims Management | |
| CGI INSideOUT Claims | |
| Corporate Systems CS ClaimsPro | |
| CSC Advanced Claims | |
| CSC Exceed Claims | |
| Delphi Technology Inc. OASIS Claims Management | |
| Exigen Insurance Process Backbone | |
| FINEOS Claims Manager | |
| Fiserv Insurance Solutions Claims Workstation | |
| Guidewire ClaimCenter | |
| Source: Celent analysis | |
Vendor/Solution |
| Insurity Pyramid.NET |
| SAP Insurance Claims Management |
| The Innovation Group TiG Claims |
| Source: Celent analysis |
