The billing function continues to transition from its traditional role as the most “back office” of back office processes to a key component of delivering a great customer experience. Insurers realize the significant role that billing, and especially the quality of service provided during the billing process, plays in financial operations and in building relationships with customers and distributors. In most cases, legacy billing systems will not meet the challenge of higher service expectations from today’s consumers, business customers, and especially distribution partners.

This report provides an overview of the billing systems available in North America for property and casualty insurance carriers.

The report profiles 24 billing solutions, providing an overview of their functionality, customer base, lines of business supported, technology, implementation, pricing, and support. Some vendors also appear in a companion report profiling these systems that are available in Asia Pacific, Europe/Middle East/Africa, and Latin America.