Vendors
日本語

The Future of RPA in Life Insurance

Create a vendor selection project & run comparison reports
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
9 April 2021
Keith Raymond

The Insurer's Perspective

Abstract

Robotic Process Automation (RPA) applications are pervasive across all industries and its application in the insurance industry is forecasted to continue to grow at a rapid pace over the next several years. Life insurers are addressing several areas in the data processing ecosystem with RPA, including underwriting and claims.

Celent surveyed numerous life insurers to see how advanced they are in the application of RPA. Most of those who responded not only use RPA today but plan on expanding their investments in 2021. Insurers are realizing a wide array of benefits from the application of RPA. These include improved ROI, increased data quality, faster claims processing, and enhanced customer experience, as well as the cost reductions and increased operational efficiency for which RPA is known. Throw artificial intelligence or machine learning into the equation with unstructured data and you can extend data processing automation to images, emails, and so on.

Subscription required

Access to this content requires a Celent research subscription.

Subscribers should sign in to access this research.

If you are not a subscriber, register now or contact us to find out more about our subscription options.

Insight details

Industry
Life & Health Insurance
Subscription(s) required to access this Insight:
Insurance, >>Life/Annuities Insurance
Insight Format
Reports
Geographic Focus
North America