Trust Your Customer

Create a vendor selection project & run comparison reports
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
31 August 2018

How Fraud Analysis and Customer Experience Should Go Hand in Hand

Celent analyst Karlyn Carnahan explains in this ebook how next-level fraud analyticsand improving the customer experience go hand in hand. Customers want to be informed very quickly and demand real-time decision-making and service. Insurers have become e-commerce companies and part in this trend. Technology makes this all possible.

However, growing a profitable portfolio should always be top of mind. Especially from the point of view of fraud prevention, when insurers want to seamlessly onboard quality customers and do not want to risk losing them because of difficult questions and time-consuming checks.

Media

Documents

Insight details

Content Type
Reports
Focus
Artificial Intelligence (AI), Industry Trends, Risk Management & Compliance
Location
Asia-Pacific, EMEA, LATAM, North America