Preparing for Digital: Laying the Foundation for Success

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16 May 2019

The industry is pivoting from seeing “digital” as a project to seeing “digital” as a core value and a fundamental strategic lever to drive financial results.

Key research questions

  • What steps should an insurer take to prepare their technology for digital transformation?
  • How can insurers plan for an imminent talent shortage while acquiring the new skills needed for digital transformation?
  • How can an insurer revamp the organization and its processes to mix, match, and deploy digital capabilities at scale?


Moving to a digital model requires insurers to prepare their technology, manage skill sets, and create a governance process. This report examines the areas that are significant to technology, workforce, and organizational transformation.