The billing function continues to transition from its traditional role as the most “back office” of back office processes to a key component of delivering a great customer experience. Insurers realize the significant role that billing, and especially the quality of service provided during the billing process, plays in financial operations and in building relationships with customers and distributors. In most cases, legacy billing systems will not meet the challenge of higher service expectations from today’s consumers, business customers, and especially distribution partners.
This report provides an overview of the billing systems available in North America for property and casualty insurance carriers. It profiles 26 billing solutions, providing an overview of their functionality, customer base, lines of business supported, technology, implementation, pricing, and support. Some vendors also appear in a companion report profiling these systems that are available in Europe/Middle East/Africa, Asia Pacific, and Latin America.
We asked firms that provide billing systems to enter information about their company and products into Celent’s free digital catalog, VendorMatch (https://www.celent.com/vendormatch). This report presents certain extracts of that information. Additional details about each product are available in VendorMatch, subject to VendorMatch’s terms of use.
The products profiled are: Cogitate Technology Solutions, Inc.: Cogitate DigitalEdge Billing, Decision Research Corporation: DRC Billing, Duck Creek: Duck Creek Billing, DXC Technology: DXC Assure Billing, EIS: BillingCore® for P&C, Guidewire Software : Guidewire BillingCenter, Guidewire Software: Guidewire InsuranceNow, Insuresoft: Diamond Billing, Insurity : Insurity Workers’ Comp Suite, Insurity : Sure Commercial - Billing Systems, Insurity : Sure MGA - Billing Systems, Insurity : Sure Personal - Billing Systems, Majesco: Majesco Billing for P&C, Oneshield Software : OneShield Enterprise Billing, Oneshield Software : OneShield Market Solutions - Policy & Billing (SaaS), Oracle Corporation: Oracle Revenue Management and Billing, Origami Risk: Origami Risk Billing, Salesforce.com: Salesforce Insurance Billing, SAP Fioneer: SAP S/4HANA Insurance for Collections and Disbursements, Sapiens : Sapiens BillingPro for P&C, SimpleSolve: SimpleINSPIRE, Spear Technologies, Inc.: Insurium Connections PAS with Integrated Billing, TCS: TCS BaNCS for Property and Casualty Billing Systems, Ventiv Technology: Ventiv Billing, Verisk: Sequel Underwriting - Policy Administration System.
