Insurance Innovation Outlook 2019: Practitioners’ Predictions

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14 February 2019

Key research questions

  • What are some key benchmark characteristics of insurance innovation programs?
  • In which areas will innovation investment increase/decrease in 2019?
  • In 2019, will financial services innovation be easier or harder?


With the onset of a new year, Celent clients want to understand the outlook for 2019 according to innovation practitioners. In order to gain insights, Celent conducted an online survey and invite innovation professionals from insurance to give their predictions for the upcoming year. What is expected regarding consumer expectations and industry disruption? In which areas will investment increase/decrease? Will making progress with innovation be easier or harder?