AI in the UI: Leaders Differentiate Themselves

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6 August 2020

Vendor Spectrum - Retail Banking Edition

Key research questions

  • What’s the current and future state of AI in the UI?
  • Who are the vendors delivering retail banking applications?
  • What is the outlook for AI in the UI?


AI can be a powerful enabler for digital customer engagement in retail banking. Judicious vendor selection is key. Celent compare vendor solutions and capabilities in this report.

To track the progress of artificial intelligence (AI) in user interfaces (UI) in retail banking, Celent launched its inaugural AI in the UI Request for Information (RFI) in March, which benchmarks current and future adoption, the prime use cases, and the underlying business cases. Based on our findings, we are publishing a series of reports. This report is the second in the series and reviews vendors offering front office AI applications.