Retail Loan Collections Solutions

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19 November 2019

2019 ABCD Vendor View - Global Edition

Key research questions

  • What are the key market drivers pressuring financial institutions to reevaluate and update their loan collections solutions now?
  • Who are the leading collections vendors and what are their competitive differentiators?
  • How do I evaluate and select the best loan collections system for my organization?


When new lending volume declines and delinquencies rise, loan collections systems become the most important system in the retail bank to protect profits and customer relationships. Our RFI-driven research provides a valuable, independent assessment of retail loan collections systems available in the global banking markets. Financial institutions can transform loan collections operations from a cost center to a profit protection center by investing in web-based, open standards-design collections systems.