Savvy companies create a culture where everyone understands that digital ways of working require accurate data that is kept up to date to deliver full value. These companies also keep their analytic strategy fresh by assessing business opportunities, new/better data, new/better analytics, and new/better decision-making across a growing range of ever-smarter claim segmentations.

Digital and touchless ways of working cannot fit every job, or every experience, but it has closed the gap on being remote and socially distanced by using connectivity and collaboration technologies quickly.

Expect more customer self-service with images, video, live interactions, chatbots, and conversational AI.

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