Allstate Looks to Expand Outsourcing
Create a vendor selection project
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
We are waiting for the vendor to publish their solution profile. Contact us or request the RFX.
4 February 2009
Speaking of Allstate (see Donald's previous posting)....Reported in the Chicago Tribune today, a memo to customer service workers in Allstate stated "We must look for ways to increase our sourcing efforts." Allstate already has a number of existing outsourcing arrangements.This is an example of the trend we identify in our recent reports on Insurance BPO (North America: http://www.celent.com/PressReleases/20081224/BPONA.asp and UK/Europe: http://www.celent.com/PressReleases/20081224/BPOEurope.asp) . We contend that, in this difficult economic environment, insurers who have built the competencies necessary to manage outsourced processes will seek to expand the number of processes that are serviced outside of their company's boundaries. Look for vendor management capabilities to be one of those "soft skills" areas that yield continuing hard dollar benefits to those insurers who invest in them.