Branch Automation Vendors: Comparing Solutions for Small and Midsize Banks
Investment in branch automation has given way to self-service channels, driven by sales and service ambition rather than transactional efficiency.
Not long ago, a bank’s retail branch presence was its primary consumer servicing and selling channel, and its care and feeding was job 1. Not so much anymore. While the branch network remains an important service delivery channel, its business model is under pressure.
A new report, Branch Automation Vendors: Comparing Solutions for Small and Midsize Banks, summarizes of US branch automation market trends and a compares branch automation system vendors for small and midsize US banks.
"Teller system refresh activity has been particularly slow among US banks, with much of the spending designed, in part, to enable teller capture for check truncation," says Bob Meara, senior analyst with Celent's Banking Group and author of the report. "Activity has been greater on the platform side, with a number of CRM initiatives designed to improve branch staff’s ability to effectively sell and service customers as banks concede declining branch transactional activity with a decrease in subsequent foot traffic."
Celent analyzes 17 products from seven vendors using its ABCD analysis framework (Advanced technology, Breadth of functionality, Customer base, and Depth of customer service). Vendors included in this report are: Atris Technology, Inc., Fiserv, Harland Financial Solutions, Jack Henry & Associates, Metavante, Open Solutions, and S1.
The report begins with a review of solution trends and considerations involved in choosing branch automation solutions. It then offers a vendor taxonomy to understand the environment beyond product functionality. The report concludes with a forecast of future trends in branch automation.
A separate report, Branch Automation Vendors: Comparing Solutions for Large Banks, August 2009, covers solutions for the balance of the US market.