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Technology Trends Previsory: Retail Banking, 2023 Edition

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31 October 2022

Delivering for Customers in Time of Need

Abstract

Faced with historically high inflation and energy bills, increasing interest rates, and continued geopolitical and economic uncertainty, consumers in major economies are bracing themselves for tough times ahead. How can retail banks truly deliver for all their customers – new and existing – in these challenging times?

Like last year, 2023 edition of the Retail Banking Technology Trends Previsory, introduces 15 trends and priorities for retail banking spread across five major themes that will continue to guide our own research agenda in 2023. To further inform our thinking, this year we also sought input from our contacts in the industry; a total of 76 respondents took part in an online survey, representing retail banks, commercial banks, technology vendors, and consultants. While the respondents were diverse, we do believe the findings are representative of the banking industry’s trends and priorities for 2023, and are included in the report. As always, the report draws on some our recently published insights, but much of the content is new, published here for the first time.

Key Technology Trends and Priorities for Retail Banking in 2023: