Tug of War: The Competing Forces That Drive Insurance Technology Strategy

Create a vendor selection project
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
We are waiting for the vendor to publish their solution profile. Contact us or request the RFX.
Projects allow you to export Registered Vendor details and survey responses for analysis outside of Marsh CND. Please refer to the Marsh CND User Guide for detailed instructions.
Download Registered Vendor Survey responses as PDF
Contact vendor directly with specific questions (ie. pricing, capacity, etc)
22 April 2010


When evaluating solutions, enterprise architects have to balance a wide variety of requirements. This report presents a new way of thinking about conflicting requirements that frequently appear when assessing technology solutions.

In a new report, Tug of War: The Competing Forces That Drive Insurance Technology Strategy, Celent presents a model designed to aid in evaluating technology solutions. The model challenges insurers to understand their organisations and their key drivers.

“Methods for evaluating information technology solutions often give the impression that the various criteria and requirements are independent when this isn’t the case,” says Craig Beattie, analyst with Celent’s Insurance Group and author of the report.

This report presents a model based on five common requirements or criteria that are used to evaluate IT strategy and solutions. The criteria have been deliberately defined in the model to reduce overlap and to emphasize the tension between them. The model provides a useful discussion point in prioritising an insurer’s activities and seeking consistency in an insurer’s IT strategy.