nib Group: The Always On Voicebot

Create a vendor selection project
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
We are waiting for the vendor to publish their solution profile. Contact us or request the RFX.
Projects allow you to export Registered Vendor details and survey responses for analysis outside of Marsh CND. Please refer to the Marsh CND User Guide for detailed instructions.
Download Registered Vendor Survey responses as PDF
Contact vendor directly with specific questions (ie. pricing, capacity, etc)
29 March 2023

Winner of Celent Model Insurer 2023 Award for Customer Experience


nib Group (nib) was the first health insurer in Australia to launch a 24/7 voicebot. nib leveraged the cloud-based contact center Amazon Connect and artificial intelligence (AI) platform Rasa to provide a fast, simple, and convenient way for more than 1.7 million Australian resident health insurance members as well as international students and workers to get in touch. Known as nibby voice, the technology helps automate simple conversations, improve operational efficiencies, and enhance the member experience.