Observations from SIBOS 2012, Osaka, Japan
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13 November 2012Robert Mancini
I had the pleasure of attending the SIBOS Annual Conference in Osaka, Japan last week with several of my colleagues in the Celent banking team. I spent much of my time at the event in constructive meetings with clients and prospects. Several industry leading vendors have organized fantastic events. A few I would like to call out include Bottomline Technologies, Fiserv, NEC, and SunGard. The Clearing House equally organized a delightful evening and the closing event from SWIFT was entertaining. In terms of topics, I have heard several recurring themes through various meetings. These include: Risk Mitigation – fraud detection tools/processes, analyze client behavior from bank data for decision/alerts, advanced fund movement (e.g. country capital flight), etc. Cost Reduction – banks focus on reducing costs via technology/processes to remain competitive (e.g. replace non-differentiating processes with cheaper solution), operational efficiency, etc. Analytics – the top three value propositions include superior customer service, cross sell/revenue opportunity, and operational efficiency. I think the cross sell/revenue opportunity is the hot button for banks at this time. Mobile – continues to be a hot topic. The opportunity is likely in growth markets P2P and commerce in developed countries. Real Time/Near Time – processing of payments. Real time view of liquidity with clients – critical for regulatory which impacts front end so clients can have visibility. Banks at various maturity stages as it relates to real time with liquidity. Treasury Services – Cash Management Services in Asia growing. Asian banks appear eager to win back business from U.S. banks. BPO – corporates seek to speed up settlement. Asia market appears highly interested in BPO despite higher L/C uses (I heard 60% +). Core value appears to be the ability to get financing (i.e. BPO used as an instrument). Several open items around accounting perspective, regulatory perspective (ICC rulings), etc.
Industry or Business Focus
Asia-Pacific, EMEA, LATAM, North America