Customer Communication Management in Insurance: 2017 ABCD Vendor View

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21 August 2017

Key research questions

  • What is a customer communication management system?
  • Who are the main customer communication management system vendors active in insurance?
  • Which systems win Celent’s 2017 Customer Communication Management system ABCD Awards?


Interacting effectively with customers has become an important objective for financial services firms over the past decade, and it accelerated with digitization. Helping insurers better navigate the landscape of customer communication management system vendors (also called document automation system vendors) is getting more important.

This report profiles vendors active in the customer communication management space to help insurers better understand this application landscape.