Customer Communication Management in Insurance: 2017 ABCD Vendor View

Celent will help qualify your requirements and introduce you to the vendor
Spotted a missing vendor? Use this form to alert a vendor to the Celent service
Create a vendor selection project & run comparison reports
Register to access this feature
Click to express your interest in this report
Indication of coverage against your requirements
Vendor requires PRO subscription to activate this feature
Requires research subscription, contact Celent for more info
22 August 2017
Nicolas Michellod

Key research questions

  • What is a customer communication management system?
  • Who are the main customer communication management system vendors active in insurance?
  • Which systems win Celent’s 2017 Customer Communication Management system ABCD Awards?


Interacting effectively with customers has become an important objective for financial services firms over the past decade, and it accelerated with digitization. Helping insurers better navigate the landscape of customer communication management system vendors (also called document automation system vendors) is getting more important.

This report profiles vendors active in the customer communication management space to help insurers better understand this application landscape.

sign in or register to read more

Insight details

Content Type
Vendor landscape
Asia-Pacific, EMEA, LATAM, North America
Subscription categories
Insurance, Life/Annuities Insurance, Property / Casualty Insurance